Questions? Take a Golden Pause.

Ordering, dietary notes, delivery and refunds — answered simply, with proof. Ready to order? Tap the single confident CTA below.

Order Your Treat Download proof pack (awards & hygiene)

Split golden croissant showing flaky layers

Questions in Order

Where do you deliver and what are the fees?

We deliver across Nairobi. Free within Lavington for orders above KSh 1,500. Other Nairobi areas KSh 200–400 depending on distance. Delivery via Glovo & Uber Eats for standard orders; in-house riders for custom or large orders — we’ll confirm fees on booking.

— A croissant ritual, uninterrupted.

Order Your Treat Free delivery over KSh 1,500 in Lavington

How quickly can I pick up my order?

Pickup orders are usually ready in 20–30 minutes during opening hours. For the smoothest experience, use Order Your Treat or call +254 712 345 678.

— Ready when your morning calls for it.

Order for Pickup

Allergy & dietary options — can you accommodate?

We offer gluten-free, nut-free and dairy-free alternatives for select items. All baked in a shared kitchen; trace amounts possible. Please note allergies when ordering so we can advise.

— Tell us once, we’ll handle the rest with care.

Email about allergies

What's your cancellation and refund policy?

24-hour notice recommended; cancellations within 24 hours may incur 50% fee. Event/custom cake cancellations 48+ hours get full refund. Refunds offered for verified issues (wrong item, damage, quality).

— We prize quality; verified issues are handled with care.

Request refund or discuss

Can I order for events or place a large order?

Yes — use our order link and note 'Large Order' or call. We arrange delivery logistics on confirmation.

— We scale the same careful craft for your event.

Order for Event

Proof — Awards & Safety

Verified

Best Artisan Croissant 2024

Pastry Lovers Kenya

Most Decadent Dessert 2023

The Nairobi Bake Fair

Food Safety & Hygiene Excellence

Kenya Bakers Association (2023)

Download proofs (PDF, 1.2MB) View on Google Maps

What customers say

“The Golden Croissant is pure magic — crisp, buttery, and melts in your mouth. It’s my Sunday ritual now!” — Lydia M., Nairobi

“Every dessert looks like a piece of art. Their Pistachio Dream Éclair could win international awards — easily my favorite!” — Brian K., Food Blogger

“Ordered the Caramel Cloud Cheesecake for my birthday, and it was flawless. Everyone kept asking where it’s from!” — Tasha N., Lavington

Map: Golden Crumb opposite Lavington Mall

Where & When

12 Rosewood Lane, Lavington, Nairobi, Kenya — opposite The Lavington Mall.

Lavington — Free for orders above KSh 1,500
Kilimani, Kileleshwa, Westlands, Parklands, Upper Hill — KSh 200–400
Karen — Preorder only
Partners: Glovo & Uber Eats (standard); in-house for custom orders

Pickup: Ready in 20–30 minutes. Call +254 712 345 678 for urgent requests.

Cancellation & Refunds

24-hour notice recommended for general cancellations.
Cancellations within 24 hours of pickup/delivery may incur a 50% fee.
Event/custom cake cancellations made 48 hours in advance receive a full refund.
Refunds offered for verified order issues (wrong item, damage during delivery, product not meeting quality standards).

Contact us about a refund

Allergies & Dietary

Core ingredients commonly include dairy, eggs, nuts, gluten.
Gluten-free pastries available upon request (shared kitchen; trace amounts possible).
Nut-free and dairy-free alternatives available for select cakes/tarts.
Please mention allergies/dietary restrictions when ordering.

Email allergy details

Still unsure?

Call us at +254 712 345 678 or email [email protected]